Guarantees

If you require any help with your product, whether it is a spare part, warranty claim or user information, just phone us on 1300 784 552.

Introduction

Altegra Australia products have been manufactured under Altegra’s stringent quality standards to meet our high quality criteria.

Upon purchasing your Altegra marquee please carefully read through the entire instruction manual, take special care to heed the cautions and warnings. When receiving any Altegra product it is highly unlikely that anything is faulty or a part is missing, if you do find anything is wrong, do not use this product until the parts have been replaced or the problem has been rectified.

Maintenance

Generally the Altegra products do not require maintenance. We recommend that a general inspection is adhered to. A regular check on marquees involves checking all the fixing screws are tight. They may vibrate loose over time.

Cleaning

Marquees and Ezy Annexe:

  • Do not use cleaning agents to clean the Gazebo canopy or side walls. A mild detergent on a damp cloth is recommended.
  • Do not use a high powered hose or pressure washer to clean the Gazebo canopy or side walls as it may damage the material and remove the UV treatment.
Banners:

  • Do not use cleaning agents to clean the banner fabric. A mild detergent on a damp cloth is recommended.

Tablecloths:

  • Tablecloth polyester is machine washable. If your cloth has zips we recommend keeping cloth inside a large pillowcase so zips don’t get caught in machine.

Know your product

Before using the Altegra products such as marquees, familiarize yourself with all of its operating features and safety requirements. Use the product only for its intended purposes.

CAUTION: The Altegra Gazebo is not a permanent structure; it is to be used as a portable shade/weather solution only.

Warranties

Each of the Altegra Australia products come with a manufacturers warranty and as outlined below:

Heavy Duty Marquee Frames – 10 year manufacturer’s warranty
Prolite Marquee Frames – 5 year manufacturer’s warranty
Premium Steel Marquee Frames – 2 year manufacturer’s warranty
Marquee Fabrics and Accessories – 12 month manufacturer’s warranty
Ezy Annexe Frames: 5 year manufacturer’s warranty
Ezy Annexe Fabrics and Accessories: 12 month manufacturer’s warranty
Banner Flags: 12 month manufacturer’s warranty
Tablecloths: 12 month manufacturer’s warranty

The warranties listed above are valid from the date of original purchase. If found to be defective in materials or workmanship, the frame or the faulty component will be replaced free of charge with another of the same item. A freight charge may apply.

WARNING: This warranty is NOT covered by an Act of God or act of nature. It does not include damage or defects caused by or resulting from improper use, abuse, accidents or alterations. The warranty replacement unit is only made available by returning the original unit or component to the place of purchase with a confirmed registered receipt. Proof of purchase is essential. We do reserve the right to reject any claim where the purchase cannot be verified.

* Please ensure you store your receipt in a safe place.
* Conditions apply to the above warranty.

Returns Policy

How to Return an Item

Your item must be in its original as new unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

  1. Please email info@altegra.com.au or call 1300 784 552 to request a refund.
  2. Mail your returned item to:
    Altegra Australia
    Returns Department
    8/8 Samantha crt, Knoxfield VIC 3180
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

All refunds will be given via the original payment method and all returns shipping fees are at the purchaser’s expense.

Exchanges

If your item is in like new condition, you may exchange your item at the discretion of the returns department.