Returns Policy

How to Return An Item

Your item must be in its original as a new unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

  1. Please email or call 1300 784 552 to request a refund.
  2. Mail your returned item to:
    Altegra Australia
    Returns Department
    8/8 Samantha Crt, Knoxfield VIC 3180
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

All refunds will be given via the original payment method and all returns shipping fees are at the purchaser’s expense.


If your item is in like new condition, you may exchange your item at the discretion of the returns department.