To our valued customers,
As we are all well aware, currently, the Covid-19 (coronavirus) pandemic is creating a high degree of uncertainty throughout Australia with regards to business and relating to our social circumstances. We are still serving and supporting our customers and will do so for as long as we are able to trade. The health and safety of our customers and our team is, as always, our highest priority. As such, we have taken measures to comply with the current trading environment, adhering to the restrictions set out by the DHHS.
We are proudly Australian and have been supporting our local communities since 2004. We are dedicated to ensuring we continue to do so during this unprecedented time whilst also committing ourselves to the safety of our customers, our team, and our shipping partners.
The Altegra team will always be ready and willing to help wherever possible during this challenging time. We are still available both in our showroom, by phone, and online to ensure you receive the Altegra service that you need. On behalf of our team, we thank you for your patience, understanding, and support over this unprecedented period.
Your Altegra team.
We are following the advice given by the State & Federal Government, Australia’s Chief Medical Officer and the World Health Organisation.
Monday – Friday: 8:30am – 5:00pm
Our shipping partners love nothing more than delivering highly anticipated parcels to their owners.
We will provide you with tracking references and the shipping company’s policy regarding delivery during this time.
If you are feeling unwell, please take care of yourself and those around you. We are not taking this pandemic lightly and trust that you understand and appreciate our approach. We also significantly value your support at this difficult trading time.
If you prefer not to visit us at the showroom, we are happy to support your needs via our website, over the phone or by email. We will use technology to connect and help instruct and maintain your Altegra if that is the assistance that you seek.
We always follow up orders through the Marquee Builder with a phone call to ensure you have found the solutions that you require. Thank you!